# Refund Policy

Last updated: May 18, 2026

We strive to provide quality products and services to our customers. Please review our refund policy carefully before making a purchase.

## Eligibility for Refunds

Customers may request a refund under the following conditions:

* The product or service was not delivered

* The order was duplicated by mistake

* There was a technical issue affecting the purchase

* The product received was significantly different from the description

Refund requests must be submitted within 7 days of the purchase date unless otherwise stated.

## Non-Refundable Items

The following items or services may not be eligible for refunds:

* Successfully delivered digital products

* Downloadable content

* Used or consumed services

* Customized or personalized products

* Orders involving abuse, fraud, or policy violations

## Refund Process

To request a refund, please contact customer support with:

* Order number

* Purchase email

* Description of the issue

Approved refunds will be processed to the original payment method whenever possible.

## Processing Time

Refund processing times may vary depending on payment providers and financial institutions.

## Chargebacks

Customers are encouraged to contact support before initiating chargebacks or payment disputes.

Fraudulent or abusive chargebacks may result in account restrictions or refusal of future service.

## Contact

For refund-related questions, please contact:

emhhbmc@gmail.com